Can We Help?

• Every Aidata product is meticulously tested for hardware and software before being released to users.
• We want to ensure that the product is functional, ready for use, and will meet your expectations.
• Any technical issues you may encounter with your device can often be easily resolved with user intervention.
• Technical and hardware problems should be addressed by authorized service personnel.
• Please refer to the Frequently Asked Questions list regarding the issue you are experiencing with your device.
• You can reach Aidata technical service by emailing [email protected] or by calling 00000000000 , weekdays between 9:00 AM and 5:30 PM.

User's Product Receiving Procedure

Pay Attention to These Items When Receiving Your Product:

• When the courier company delivers the product, ensure that the product's box is undamaged.
• Upon receiving the product, remove it from the box. Inspect and inspect the product.
• If the product's box is torn, crushed, wet, or damaged, file a "Damage Assessment Report" with the courier.
• The receiving party is responsible for any damage that may occur after receiving the product.

Track Your Product in Service

You can obtain detailed information about the condition of the product you sent for service by entering its serial number.

User Errors That Will Exclude the Product from Warranty

• Improper packaging.
• Product damage. Broken, cracked, dented, and scratched products.
• Damage incurred during transportation.
• Intervention on the product by an outsider other than an authorized technical service.
• The electrical power supply and sockets used do not comply with the specifications stated in the user manual and on the product.
• All damage caused by natural disasters.
  All damage caused by viruses.
• Incorrect cleaning of the product, ingress of liquids or foreign objects.
• Use of the product in inappropriate environments and conditions. Use of the product in dusty, extremely hot, extremely cold, or humid environments.
• Failure to perform periodic maintenance and cleaning of the product at least once a year. Using the product in environments without proper air circulation.
• Interfering with the product with a foreign object.
• Damaging the product's cable.
• Making any mechanical or electrical modifications to the product or its equipment.
• Using the product in violation of the instructions in the user manual.